South Norwood Hill Medical Centre
Practice Area
Surgery Times
Out of Hours
Home Visits
Repeat Prescriptions
Tests and Results
New Patients
Disabled Access
Practice Manager
Reception Staff
Practice Nurses
District Nurses
Attached Staff
Named Accountable GP
GP NHS Earnings
Patient Rights
CQC Report
Data Protection (GDPR)
Email Privacy
Patient Access System
Patient Participation
Telephone Contact

Out-of-Hours / Emergencies (when surgery is closed)

SELF CARE (Headache, Cough or Cold, Sore throat)

Make sure your medicine cupboard is stocked up. To find the right treatment, use the free Health Help Now App or visit Click before you go.

PHARMICIST (Hayfever, Diarrhoea, Minor injuries)

Croydon Pharmacies can give you advice on common illnesses and medicines to treat them.


If you have any illness or injury that won't go away, make an appointment to speak to your GP.

Call 111 for Out of Hours GP Services.

CALL 111 (Unsure, Unwell, Confused, Need to know)

When you need medical help fast but it's not a 999 emergency, NHS 111 is able to assess your need and book an appointment with the right service for you.


If you can't get an appointment with your GP call NHS 111 for an assessment or to book an appointment if necessary with a GP hub 8am to 8pm every day, all year round.

A&E or 999 (Choking, Chest Pain, Blackout, Blood Loss, Broken Bones)

In serious or life-threatening situation, emergencies, and for broken bones, go to the Urgent Care Centre, Accident & Emergency or dial 999.

From the 1st April 2017, people who live and work in Croydon will have access to a wide range of urgent care services including booked appointments with a GP available from 8am to 8pm, seven days a week across three new GP Hubs.

To find the best care for you:

HEALTH HELP NOW (Click before you go)

Download the free Health Help Now App or visit

PHONE 111 (Phone before you go)

Phone NHS 111 before you go

Free to phone from landline or mobiles

The new services have now been developed in response to local residents who called for extended opening hours and improved urgent care access to GPs.

Just remember: Phone 111 before you go

East Croydon Medical Centre
GP Hub
8am-8pm, 365 day

59 Addiscombe Road, Croydon, CR0 6SD

Purley War Memorial Hospital
GP Hub
8am-8pm, 365 day

856 Brighton Road, Purley, CR8 2YL

Parkway Health Centre
GP Hub
8am-8pm, 365 day

Parkway, New Addington, CR0 0JA

Croydon University Hopsital
Urgent Care Centre
Emergency Department
24 hours, 365 day

530 London Road, Croydon, CR7 7YE
Between 6.30pm and 8.00am, all weekends and Bank Holidays an out-of-hours emergency service is provided by NHS 111.

Helping patients use the right service at the right time

Whatever your health needs, REMEMBER:

· NHS111
· A/E only for life threatening conditions


A lot of illnesses or symptoms, such as coughs, colds, sore throats, upset stomachs and aches and pains can be treated in your home by using a well-stocked medicine cabinet and getting plenty of rest

Stock your medicine cabinet with:

- Paracetamol
- Anti-diarrhoea Medicine
- Thermometer
- Aspirin
- Calpol
- Ibuprofen
- Cough Medicine

Download FREE NHS ‘HEALTH HELP NOW’ Mobile App

Feeling unwell? Not sure what to do or where to go to get the help you need?

The ‘Health Help Now’ App will help you find the right treatment, lists common symptoms & offers suggestions for treatment, local services based on your location and the time of day, with the one that works best for most people listed first.

NHS 111 is a free 24/7 telephone call service which will help you when you need to access medical and dental help fast but it’s not an emergency


Go to your local pharmacist first if you have one of these common ailments. If you are normally exempt from paying prescription charges and are registered with a local GP in the participating area you do not have to pay for certain over-the-counter medicines

- Acne
- Cough & Cold
- Head Lice
- Sore Throat
- Athlete’s foot
- Ear Wax
- Insect Bites/Stings
- Thrush
- Conjunctivitis
- Earache
- Cystitis
- Headache
- Teething
- Back Pain
- Diarrhoea
- Indigestion
- Toothache
- Cold sores
- Mouth Ulcers
- Warts & Verrucas
- Constipation
- Fever
- Nappy Rash
- Contact Dermatitis
- Piles
- Hayfever & Allergies


If you have an illness or injury that won’t go away, make an appointment with your GP


Purley Minor Injuries Unit
856 Brighton Road, CR8 2YL
Tel: 0208 401 3238

A&E or 999

Accident and Emergency departments and the 999 ambulance service are ONLY to be used in a serious or life-threatening situation

Mental Health Crisis Line

A Mental Health Crisis Line, run by community psychiatric nurses, is provided by South London & Maudsley NHS Trust.

Open: weekdays 5.00pm to 9.00am and 24 hours on weekends.

Telephone: 0800 318721

© South Norwood Hill Medical Centre
Last updated: Monday, 19th February 2018