South Norwood Hill Medical Centre
Practice Area
Surgery Times
Out of Hours
Home Visits
Repeat Prescriptions
Tests and Results
New Patients
Disabled Access
Practice Manager
Reception Staff
Practice Nurses
District Nurses
Attached Staff
Named Accountable GP
GP NHS Earnings
Patient Rights
CQC Report
Data Protection (GDPR)
Email Privacy
Patient Access System
Patient Participation
Telephone Contact

Patients’ Rights & Responsibilities

Comments, suggestions or complaints

We want to provide the best possible service to our patients. We want to hear your views, where you like the service or where things could be better. Please speak to the receptionists, or ask to speak to the practice manager or his assistant. Should you have a complaint this should be presented in writing and it will be dealt with under the NHS complaints procedure which requires us to acknowledge it within 2 days and a full response sent within 10 working days. A leaflet is available from the reception desk to assist you with any complaint you may have about health services in Croydon.

Access to Medical Records

In general patients have the right to information about their health from any practitioner who is treating them under the Data Protection Act 1998. Applications must be in writing with the appropriate fee and the practice has 40 days in which to provide the requested information. In certain circumstances the Act allows the practitioner to withhold access to patient health records.

Violent & Abusive patients

Our staff will do their best to assist patients at all times. A surgery can be a busy and hectic workplace on occasions. We will not accept violence and abusive behaviour towards our staff and other persons on the practice premises. The South Norwood Hill Medical Centre supports the government’s NHS Zero Tolerance zone campaign towards violence and abuse. Violence and abuse is a growing concern. GPs and their staff and patients have the right to care for others and to attend the surgery without fear of being attacked or verbally abused. Violent /aggressive patients will be reported to the police and struck off the practice list.

Freedom of Information Act 2000

The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities - which includes GP practices. The practice has registered the required information with the Information Commissioner

Responsible CCG

Croydon CCG, Bernard Weatherill House,
2nd Floor, Zone G, 8 Mint Walk, Croydon CR10 1EA
Tel: 020 3668 1300

© South Norwood Hill Medical Centre
Last updated: Monday, 19th February 2018