Contact

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

For crisis mental health service please call NHS 111 and press 2 for Mental Health service.

Patients will then be able to talk to an experienced call handler and, if needed, with their local mental healthcare provider’s Mental Health Crisis Line on 0800 731 2864.

In collaboration with One Thornton Heath PCN surgeries, our patients have access to the PCN extended hours Hubs based at Parchmore Medical Centre Parchmore Medical Centre, and Upper Norwood Group practice Upper Norwood Group Practice. The late evening surgeries run from either of these sites until 8pm, from Mondays to Fridays, and on Saturdays.
Consultations during these periods will be by appointment only. Patients attending the surgery with appointments during these sessions will need to ring the buzzer to gain entry to the surgery. During these late evening sessions the surgery will not be able to take telephone enquiries. Patients will still be able to contact the Out of Hours Service after 6:30pm in the usual way and normal surgery times will still apply.